Ongoing GM Support - Level Guidance Without the Overhead

Some restaurants need more than advice — they need leadership. With the ongoing GM Support, you get high-level operational support without the cost of a full-time GM.

What is included in this package?

  • Operational Leadership

    Oversee daily restaurant operations, ensuring consistency, quality, and efficiency in both front- and back-of-house.

  • Staff Management & Development

    Recruit, train, and manage team members; implement performance standards; coach supervisors and key staff to build a high-performing culture.

  • Financial Oversight

    Monitor labor, food, and operational costs; manage scheduling for labor optimization; interpret P&Ls to drive margin improvements.

  • Systems & Procedures

    Establish or refine SOPs for service, kitchen operations, sanitation, ordering, and inventory control to create sustainable, scalable systems.

  • Guest Experience Management

    Audit and enhance the customer journey from first impression to the final check to ensure every guest interaction reflects the brand.

  • Vendor & Inventory Oversight

    Manage vendor relationships, negotiate pricing, and ensure accurate inventory practices to minimize waste and maximize profitability.

  • Leadership Presence

    Serve as a trusted leader on the floor during peak hours, leading by example, addressing issues in real time, and boosting team morale.

  • Strategic Input

    Marketing Ideation Session and collaboration with ownership to shape long-term growth, assess new revenue opportunities, or prepare the business for expansion or sale.

Real stories, real results

What Our Clients Say

Trusted by restaurants and vineyards who’ve seen lasting improvements in their business.

“As someone who attends wine events very frequently, It is without hesitation to say that Chef Hewins is executing the best food in the State of Georgia.”

Joe Best
Owner, Quality Wine and Spirits

“We had the goal of attracting tourists to Southern Puerto Rico utilizing golf and gastronomy. We chose Steve because of his team building and culinary skills. He and his team immediately saw that the labor pool on the island would be a challenge and hit the ground running by interviewing over 350 people at the department of labor, developed our FOH and BOH teams, instilled a true sense of pride and excellence, and brought us to being named the best new restaurant on the entire island in our first year. Miraculous!”

Fao Serralles
CEO, Don Q Rum Company, Ponce Puerto Rico

“We didn’t ask Chef Steve to help us, he asked if he could provide cooking classes to our veterans and we were ecstatic to have him. He immediately took the strengths that veterans have, leadership, pride, and teamwork, and taught our vets how to apply all of these qualities into a simple meal. We are extremely grateful for Steve Hewins.”

Denise Leaks
Director, Joseph and Sarah Caring for Veterans Inc

“Steve was amazing! He took 100’s of college students at Ga Tech and taught them to embrace the kitchen, take pride in their food, and share it with their family and friends. He created a “Top Chef” competition that has continued on for years. Great for morale and the competitive spirit in young people. Super grateful for his everlasting impact.”

Ronnie Andris, Board of Directors
TKE at Georgia Tech
View all

Let’s Take Your Restaurant to the Next Level

I’ve spent my career helping restaurants and vineyards find clarity, consistency, and growth. Let’s talk about your goals and build a plan to get you there.

Get in touch now